UPS Customer Center
2900 Steeles Ave W, Concord, ON L4K 3S2, Canada




UPS Customer Center · 2900 Steeles Ave W, Concord, ON L4K 3S2, Canada

Place Name UPS Customer Center
Rating 1.5
Place Address 2900 Steeles Ave W, Concord, ON L4K 3S2, Canada
Vicinity 2900 Steeles Avenue West, Concord
Phone Number (800) 742-5877
International Phone +1 800-742-5877
Website http://www.ups.com/
Type point_of_interest, establishment
Operating hours Monday: 9:00 AM – 12:00 PM, 4:30 – 7:30 PM
Tuesday: 9:00 AM – 12:00 PM, 4:30 – 7:30 PM
Wednesday: 9:00 AM – 12:00 PM, 4:30 – 7:30 PM
Thursday: 9:00 AM – 12:00 PM, 4:30 – 7:30 PM
Friday: 9:00 AM – 12:00 PM, 4:30 – 7:30 PM
Saturday: Closed
Sunday: Closed

Review · UPS Customer Center

Chosen Idea 1 My problem isn't with the people here, my issue is with UPS as a company. I live a two minute walk from a UPS pick-up point, but in some UPS wisdom I'll randomly get shipments exactly like my others go to Concord. They're not open on weekends, and on weekdays they're about ready to close when I get there from where I am. It's typically a 3 hour ordeal to get a package I've already paid to have shipped to where I live, not bloody Concord!!!!! UPS has needed a major overhaul of their systems to compete with the far more efficient options. I've recommended to vendors for years not to use them anymore.
Domenic D'Ambrosio 5 Been using UPS for my US traffic, along with there Brokerage service for well over 3 years, great rates and service.I receive clothing fashion from the US, very rarely send anything out to the US. Walked in the Steele's location the other day to deliver a box to New York. Was greeted from a very friendly and helpful customer service representative. Used standard service. Was told it would arrive in 5 business days, box arrive in 2 days. I did notice there business hours and can appreciate customer frustration for closing a couple hours during the day. Big Inconvenience for customers, hopefully this location will catch on quickly and will work harder to bring convenience to there paying customers in a very competitive market.
Yvon Roy 1 I went there at 11am. The place was crowded. And staff was not very concern about it. Did not seem to care who came in first. They take your number and then you have to wait for them to get your package. I saw in the back my package was right there but they serve 12 people before giving me my package. All those 12 people had arrived after me. So 1 hour wait to get my package very incredible. If management ever read this, there is obviously a problem here, something is broken and need to be fix.
Richard Dankworth 1 Pretty terrible shipping / customer service experience, but after learning that UPS is unionized, then everything made perfect sense. I clearly inputted my work address AND suite number on the online order, but UPS employees decided to omit the suite number when printing the package label. So the driver actually came to my office, but was just too lazy to ask the front desk what my suite number was (and he would easily have been let in, just like every other courier who regularly ships to my work address), but instead decided to turn around and write "incomplete address - undelivered package" in the online status update. So i then have to drive over 30 kms to this UPS Customer Center, line up and wait to pick it up myself, which wasn't what i paid for. What kind of company worker decides to omit the suite number from the address label?? Who's that lazy to drive all the way to my office, but not walk inside to ask the front desk what suite i'm in???
Bruce Stodart 3 As far as the drivers are concerned it is worth noting that they are clocked and the time it takes to make their deliveries are noted by the company. Fall behind and you can get fired. As a result you have drivers racing as quickly as possible to make their deliveries with no time at all for anything resembling customer service. Don't blame the drivers, blame the corporate culture that tries to squeeze as much as it can from them


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